Metadigm Remote Support & Management Services
Metadigm specialises in network and endpoint security and is accredited by a range of leading internet security solution vendors. We have been selling, installing, supporting and managing network and endpoint security solutions since 1989 and as such, our knowledge and experience are extensive. Many broad-base IT resellers turn to Metadigm for assistance when specialist security solution expertise is required.
Metadigm Security Engineers
All our Security Engineers are degree-qualified, and are trained to accredited standards on the products and technologies of our security vendor partners. We support or have installed security solutions in over 50 countries and territories around the globe, from California to Kazakhstan.
We want your systems to be secure and problem free, and for you to get the most out of any solution that we provide to you.
We offer two support options:
- Annual Remote Support: Metadigm extends the capabilities of your existing Security Team, providing second level support and help when needed, on an "as required" basis.
- Annual Remote Management: Metadigm acts as your Security Administrator, managing your security infrastructure for you.
Metadigm Annual Remote Support Services
(08:00 - 18:00 weekdays, excluding public holidays)
Metadigm Remote Support provides 2nd level support for your own Security Administrator(s), who must be familiar with the products and operating systems. Ideally, your Administrator(s) should be accredited on the products supported and be familiar with networking and security.
Metadigm Annual Remote Management Service
(08:00 - 18:00 weekdays, excluding public holidays)
If you do not have a designated, trained Security Administrator, Metadigm can manage your security system(s) as required remotely, as instructed by or in consultation with you. You can delegate any security policy or configuration requests to Metadigm and you do not require an Administrator with product knowledge and security skills.
All policy changes, updates, upgrades and other maintenance are carried out by, or under the supervision of a suitably accredited Metadigm Security Engineer. All Metadigm Security Engineers undergo external vendor technical training and pass examinations to achieve their certification. Some clients prefer to let Metadigm take full responsibility for their security policy and forbid or limit access by unqualified internal personnel.
Why should you buy Metadigm Support or Management Services?
Metadigm has an excellent working relationship with its Support and Management clients. The renewal rate on Metadigm Service contracts is almost 100%, proving that clients are very happy with the advice provided, the response times on support tickets, and with the technical knowledge and problem solving abilities of Metadigm's Security Engineers.
Metadigm Security Engineers often work well outside the contracted time window and take pride in the solutions they offer.
So what next?
Contact Metadigm Sales to request our Introduction to Support datasheet via email sales@metadigm.co.uk or call us on 01763 268222.
