Remote Support
Metadigm allow you to customise the level of support you receive to suit your needs. Metadigm's experience has led us to support and manage systems around the world from locations as diverse as Kazakhstan, USA, Columbia, Japan and many European countries. No matter where you're located you have the confidence that you'll be comprehensively supported and secure.
Remote Support Service - a partially managed service
Metadigm provide highly qualified and dedicated second level network security support to your network and security administrators. Metadigm support your internal IT department, through telephone, email and remote administration.
It allows your team to focus on what they do best but enables them to tap in to the knowledge base of Metadigm's specialist security engineers.
The service includes: Telephone and email support, Fault resolution, Remote diagnosis, Remote login to systems, Supply of patches/upgrades as appropriate, Problem escalation to manufacturer as appropriate.
* Client must have a current software subscription to gain access to upgrades and patches
